Thank you for shopping at JB Cables. If, for any reason, you are not completely satisfied with a purchase we invite You to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Section 1 - Return Policy

•  If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 30 days of receipt.
•  Only items purchased directly from JB Cables’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
• Returned items must be in original packaging, including any accessories, manuals, and documentation.
•  Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
• Returns made without receipt may be refused. JB Cables reserves the right to deny any return.
• Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Section 2 - Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1421 Hull St, Baltimore MD 21230 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Section 3 - Your Order Cancellation Rights 

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@jbcables.com

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Section 4 - Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@jbcables.com